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The Most Reliable & Trusted
VOIP Service Provider
in Canada
April 11, 2012

We Cater To Our Customers

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What bothers you the most about your home phone service? Sure, this may be a leading question. But, at MeloTel, we are always interested in ways that will help to solve the problems of the average consumer. After all, we’re average consumers ourselves. And there’s nothing that bothers us more than paying for a service that sucks. Sorry, to put it so bluntly.

The question off the top of today’s blog is one we have been asking friends, clients and co-workers over the past couple of days. As you may have guessed, MeloTel is excitedly looking towards expanding our list of services in the very near future. But, in order to properly do so, we need to assess exactly what needs need to be met.

“I find it hard to justify my bill,” answered one of our clients when asked about his home phone service. “I tend to use my cell phone a lot more than my home line, so I can’t really understand why both of my bills are around the same amount each month. If I use one line less, shouldn’t it cost me less?”

Generally, the “big name” companies will set a standard rate for home phone services that many people feel may not equate to the type of use one gets out of them. At MeloTel, we are well aware of this sentiment across the board and are looking into a new service that will cost consumers a lot less than what they are used to for similar services.

“I don’t like how hard it is to get someone on the phone,” responded another client. At MeloTel, we are well aware of how frustrating it can be to sit on the phone waiting for a live human being to answer a call. This is why we ensure such a speedy response to our customers’ queries.

In fairness, this is one of the benefits to being a smaller company. We are able to devote more actual time to our clients without treating them like arbitrary numbers in a calling queue. We take pride in treating our clients as we would our friends, knowing that they are all different and have unique concerns and ways of expressing themselves.

At MeloTel, we welcome diversity. And as such, we offer a variety of services that can be catered to each client’s specific interests and needs. For us, there is no cookie-cutter way of handling business. We strive to provide all of our clients full value of their services at affordable prices.

This is what helps us to build such strong customer relationships. We will take a closer look at this concept in our next blog. But just to drive the point home – if you have any questions about our services, we encourage you to give us a call at 1-888-MELOTEL. Let us show you how much we are interested in offering you services at rates you can’t find anywhere else!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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