We live in a world where Facebook and Twitter are the most popular tools used by people to communicate. A decade ago, these social media platforms were unheard of. Social media networking itself had not yet caught fire. And as such, we thought a lot differently ten years back. Today, we live in a world that lives on the cloud. The internet, arguably, is our new home.
This is why communicating over the cloud is practically a necessity for business owners these days. VoIP or Voice Over Internet Protocol provides business with capabilities like never before. This is especially true for call centres that require numerous employees to man various phone lines and take several calls simultaneously. The benefits of VoIP in a call centre environment are clearly explained by InsideCRM.com:
“VoIP involves using the Internet for telephone service. Essentially, it works by digitizing speech, splitting it into packets and sending those packets over the Internet to be reassembled at their destination. The most common destination is an access point in the regular dial-up network…VoIP can connect to a dial-up network and make conventional phone calls from just about anywhere.”
Not only is the functionality of VoIP one that provides crystal clear phone calls that offer more flexibility and improved integration with data systems, but it also costs less. Arguably, this is what attracts most Canadian business owners to our VoIP telephone services. Over the past several years, thousands have made the switch to MeloTel because of the money they are saving.
Essentially, we provide our customers with the ability to drop their local phone lines by replacing them with broadband internet connections. Naturally, this greatly reduces costs incurred by telephone bills. MeloTel has, in the past, and continues to offer would-be clients the opportunities to have their current phone bills reviewed. After doing so, we provide them with clear-cut information about how much money they can save.
Perhaps InsideCRM.com puts it best when they reveal that, “the feature that originally attracted call centres to VoIP was its lower cost. A residential customer switching her phone service to VoIP can easily save $40 per month in service fees. The savings for enterprises routinely run in the millions of dollars per year.” Now who doesn’t like to save money?
In addition, it’s important to remember how much flexibility using VoIP can give your business. With an internet connection instead of a traditional phone line, you can conduct your business over the phone from just about anywhere in the world. You can allow your agents to work from home or from a variety of call centre locations throughout the globe. This is a big benefit to both your employees and your payroll.
Going back to improving integration with your data systems, VoIP allows you to record and maintain data as all calls can be recorded and stored in your data system. This is great for monitoring calls for the purpose of improving customer service as well as tracking your sales. For more information on MeloTel’s VoIP telephone services, give us a call at 1-888-MELOTEL. It’s the new way of the world!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"