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March 28, 2016

How Do Virtual Services Help Grow Your Company Worldwide?

Have you ever considered expanding your company? It’s probably safe to say that all business owners have considered expansion, at some point. The idea of opening new locations and taking a company worldwide is often a one that passes through the mind of an entrepreneur on a regular basis. However, it’s not always feasible. Budget concerns make for the most obvious reason. But, with virtual services, global growth becomes more of a reality.

What exactly is a virtual service? Well, let’s put it this way. With MeloTel’s Commercial Phone Services, all you need is an internet connection and you can conduct business anywhere in the world. You can literally be in a hotel in Jamaica and accept phone calls as easily as you would if you were sitting in your Calgary-based office! With our VoIP-based solutions, there are no barriers to how, when and where you can operate your business.

In what specific ways can virtual services expand your business worldwide? Let’s say you own and operate a call centre. Under traditional circumstances, you would be required to have all of your phone agents show up for work in your one specific call centre location. They would each be using phones that are connected to landlines and would only be able to transfer calls to other reps within the office.

With MeloTel’s cloud-based solutions, you remove the walls – literally – of your office and allow the internet to do all of the connecting to you. Your phone reps, therefore, can use cloud-based telephone connections anywhere in the world. Therefore, a call can come into your office and, if necessary, one of your reps can transfer the call using extension dialing to a representative in India who is part of another “department”.

Your customer service practices would work seamlessly even though your employees would be operating in remote locations that are thousands of miles apart. With VoIP, you can have call centres anywhere in the country or the world and not have to worry about establishing various business phone numbers. All you need is the one business phone number that you advertise to the public.

Once that number is called, you can route the calls to any of the reps in any of the branches you run by simply having their extensions dialled. If you want, you can even make use of your MeloTel-provided toll-free number and have the phone ring in your office in Spain! You get the point. With no need to spend outside of your company’s budget, you can expand your business worldwide and significantly grow your bottom line.

By trading in your traditional landline for a VoIP-based telephone service, you open your brand up to a global audience without having to incur the astronomical long distance charges that were once associated with doing business worldwide. As we pointed out in our blog last week, MeloTel is willing to offer you a free quote with no obligation to switch to our services, just so you know how much money you’ll be saving if you make the switch.

For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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