The Most Reliable & Trusted
VOIP Service Provider
in Canada
January 18, 2016

Updates are Coming – Memorandum

Recently we posted about MeloTel Version 4 paving the way for WebRTC.

Another notice we would like to release to our existing and prospect customers in the following;

In VoIP Panel v4 and newer versions the email address of a VoIP Panel User Accounts will be forced to be unique.

This will impact users in the following ways;

  • Each user under an organization will be required to use a unique email address.
  • You will only be able to create accounts using a unique email address.
  • Any existing users sharing the same email
  • You won’t be able to make any changes under the “Edit User” section until you set a unique email address.

This actually fixes a design mistake that created a lot of inconveniences and makes many features wanted to implement impossible.

Email has evolved in the past years to become the de-facto standard for online identity. Virtually all platforms use email to identify users. Unfortunately for the VoIP Panel, it could not do the same, because email was not unique. Users in the VoIP Panel organizations could have the same email, leading to identity confusions and making impossible many future developments.

For example:

  1. Users could not use the email in forgot password, but username. Username is also very easy to forget.
  2. Integration with many platforms is impossible since they use email in registration flows and rely on it, because it was unique (they identify the user).
  3. Login to the VoIP Panel by using your email address was impossible.
  4. Account invitations (allow customers to self grown their organization) was impossible since invitations should be sent by email. In fact, it was virtually impossible to create modern sign-up methods.
  5. User accounts on multiple organizations (federation) is also impossible without an unique identity.
  6. The list can continue…

We postponed this change for many years due to its impact and effort and we’re sorry for not have pushed it earlier. We tried to make the change as easy-to-digest as possible:

  • Provisioning requests *do not require email* – email should be filled only by the user at the first login. This was made in order not to break billing/provisioning integration.
  • Notifications can be served to alternate email as well, so basically it’s possible to configure the system to gather notifications for multiple accounts on the same email address even if the primary email is not the same.

As of 2016, it is hard to believe that users in an organization do not have an individual email. The email is not actually system unique, but organization unique.

We will push another feature this year where a service provider can assign to each organization a service domain, like ( The email will be unique at service domain level (which is identified by an organization). This has many benefits at the HTTP services and telephony level – for example you can trace and isolate attacks against a customer much easily. This functionality will be enabled only if you want to. Additionally it leads to account federation – have someone member of multiple organizations (for example a consultant).

Big moves like this are part of our quest to continue to be the most feature rich and functional telecommunications provider in Canada.

If you have further inquiries about this topic, please speak with your account manager.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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