Recently we posted about MeloTel Version 4 paving the way for WebRTC.
Another notice we would like to release to our existing and prospect customers in the following;
In VoIP Panel v4 and newer versions the email address of a VoIP Panel User Accounts will be forced to be unique.
This will impact users in the following ways;
This actually fixes a design mistake that created a lot of inconveniences and makes many features wanted to implement impossible.
Email has evolved in the past years to become the de-facto standard for online identity. Virtually all platforms use email to identify users. Unfortunately for the VoIP Panel, it could not do the same, because email was not unique. Users in the VoIP Panel organizations could have the same email, leading to identity confusions and making impossible many future developments.
We postponed this change for many years due to its impact and effort and we’re sorry for not have pushed it earlier. We tried to make the change as easy-to-digest as possible:
As of 2016, it is hard to believe that users in an organization do not have an individual email. The email is not actually system unique, but organization unique.
We will push another feature this year where a service provider can assign to each organization a service domain, like (voip.mycompany.com). The email will be unique at service domain level (which is identified by an organization). This has many benefits at the HTTP services and telephony level – for example you can trace and isolate attacks against a customer much easily. This functionality will be enabled only if you want to. Additionally it leads to account federation – have someone member of multiple organizations (for example a consultant).
Big moves like this are part of our quest to continue to be the most feature rich and functional telecommunications provider in Canada.
If you have further inquiries about this topic, please speak with your account manager.
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“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"