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The Most Reliable & Trusted
VOIP Service Provider
in Canada
April 11, 2011

Unveiling Unbeatable Customer Service Secrets

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If you have been keeping up with our fresh new blog in recent weeks, then you are well aware that MeloTel is adamant about providing our clients with the highest level of service. Pleasing our customers is priority number one. And with the many amazing services that we offer, we have no choice but to always be on our toes!

Perhaps, Albert E. Schindler put it best when he wrote “good customer service is the bread and butter of your business.” His recent About.com article detailing the five secrets of good customer service helps to define what MeloTel does to keep our customers happy and have them be part of a loyal client base.

The number one customer service secret listed is “Build Business to Customer Loyalty.” Considered a top asset, Schindler insists upon getting to know his customers on a personal basis. Being able to refer to each of them by name helps to develop a welcoming atmosphere to his business.

At MeloTel, we do our best to show our customers that their concerns matter to us. We consider it to be of paramount importance to our development of client loyalty. Of course, it doesn’t stop there! Secret number two,  is to “provide true customer service”. Being more creative and more personalized are methods we employ to always make our clients feel that they are “at home” with MeloTel.

The “one size fits all” approach to customer service is outdated, says Schindler. Business owners should cater their customer service to each customer individually. Another practice of MeloTel’s is to recognize each person’s specific needs, so that we can begin to offer something of greater value to each person who comes into contact with our company.

“The Customer Is Always Right” represents Schindler’s third secret. Perhaps, a cliché more than a secret, this belief is one that should be practiced. It all has to do with the way you handle customer complaints. Be calm and show the client that you take the concern seriously. Sometimes compensating an angry customer – even one who is wrong – is more beneficial than having negative attention drawn towards your business.

“Be honest with your customers,” writes Schindler. Secret number four encourages business owners to never give the impression that you are “trying to pull something over” on their customers. This is a surefire way to lose them for good. MeloTel clients can always be assured that they are being treated with this type of forthright approach. Being a trusted business is important to us.

And finally, the fifth secret is to “educate your staff to be equally as concerned about your customers as you are.” If your customers feel that they cannot receive the help they need or that your employees do not know what they are talking about, your company will have a hard time ever regaining the respect those customers may once have had.

Don’t forget, concludes Schindler, “if you aren’t taking care of your customers, your competition will. Print that advice out in large, bold letters and past it above your cash register.”

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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