We’re not exactly sure that there’s a downside to providing feedback to your employees. After all, if one of your top objectives is to improve the performances of your staff members, you’ll need to offer some helpful advice at some point. However, feedback is meant to not just give your workers tips on how to do their jobs better. Its intent should be to motivate your team to want to perform at its best.
Let it not be lost on you that employee morale counts for a lot. Finding ways to keep your working environment one that is enjoyable to be within will work wonders in the world of producing top performers. That’s why your feedback should always include positive reinforcements. When commenting upon something your employee can do better, be sure to offer up some praise for what he/she does well.
Your feedback sessions shouldn’t be based solely on what your employee is doing wrong. Instead, regard the sessions as opportunities to “perform maintenance”. Feedback sessions can be “refresher courses”, if you will. In other words, you don’t need to wait for your employees to do anything wrong before you bring some helpful tips to their attention. Your feedback should carry a “touching base” type of feel.
Remember again, that high employee morale is important. Your feedback sessions should involve a lot of listening on your part. Helping your team members to perform better includes hearing out any potential grievances they have and receiving suggestions as to how their work lives can be improved. When you receive feedback of your own, you’ll be better equipped to find ways to boost productivity and overall customer satisfaction at your business.
At MeloTel, we’d suggest that you make the offering of feedback a regular part of each and every work day. You don’t specifically need to book feedback sessions in order to offer your words of advice or to listen to the concerns of your staff members. Short couple-of-minute chats are often all that are needed to ensure smooth sailing.
We’re quite proud of the fact that our Monitor/Whisper Control Panel provides call centre managers with the ability to provide such immediate feedback. We’d be willing to argue that call centre employees are among those who gain the most benefits from feedback. Being on the phone with clients and/or leads all day makes for quite the hectic work schedule. Constant motivation and encouragement is always a big help.
With Monitor/Whisper Control Panel, call centre managers can listen in to phone calls live and as they happen. They can also whisper information to their reps while they are still on those calls without the clients on the other lines hearing anything. This type of right-away help has greatly improved performances in call centres all across North America. We’re willing to bet that you can benefit from providing it too!
For information about MeloTel’s Monitor/Whisper Control Panel, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!