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October 26, 2017

Never Underestimate The Importance Of Providing Feedback

We’re not exactly sure that there’s a downside to providing feedback to your employees. After all, if one of your top objectives is to improve the performances of your staff members, you’ll need to offer some helpful advice at some point. However, feedback is meant to not just give your workers tips on how to do their jobs better. Its intent should be to motivate your team to want to perform at its best.

Let it not be lost on you that employee morale counts for a lot. Finding ways to keep your working environment one that is enjoyable to be within will work wonders in the world of producing top performers. That’s why your feedback should always include positive reinforcements. When commenting upon something your employee can do better, be sure to offer up some praise for what he/she does well.

Don’t mistake feedback for criticism.

Your feedback sessions shouldn’t be based solely on what your employee is doing wrong. Instead, regard the sessions as opportunities to “perform maintenance”. Feedback sessions can be “refresher courses”, if you will. In other words, you don’t need to wait for your employees to do anything wrong before you bring some helpful tips to their attention. Your feedback should carry a “touching base” type of feel.

Remember again, that high employee morale is important. Your feedback sessions should involve a lot of listening on your part. Helping your team members to perform better includes hearing out any potential grievances they have and receiving suggestions as to how their work lives can be improved. When you receive feedback of your own, you’ll be better equipped to find ways to boost productivity and overall customer satisfaction at your business.

Immediate feedback is the best kind.

At MeloTel, we’d suggest that you make the offering of feedback a regular part of each and every work day. You don’t specifically need to book feedback sessions in order to offer your words of advice or to listen to the concerns of your staff members. Short couple-of-minute chats are often all that are needed to ensure smooth sailing.

We’re quite proud of the fact that our Monitor/Whisper Control Panel provides call centre managers with the ability to provide such immediate feedback. We’d be willing to argue that call centre employees are among those who gain the most benefits from feedback. Being on the phone with clients and/or leads all day makes for quite the hectic work schedule. Constant motivation and encouragement is always a big help.

How does Monitor/Whisper Control Panel help with providing feedback to employees?

With Monitor/Whisper Control Panel, call centre managers can listen in to phone calls live and as they happen. They can also whisper information to their reps while they are still on those calls without the clients on the other lines hearing anything. This type of right-away help has greatly improved performances in call centres all across North America. We’re willing to bet that you can benefit from providing it too!

For information about MeloTel’s Monitor/Whisper Control Panel, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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