We mentioned in our last blog how much Facebook has helped us, here at MeloTel. It has provided us with one of our best sources of communication with our clients. Of course, we are always encouraging our customers to call us directly at 1-888-MELOTEL. However, Facebook provides us the ability to communicate a single message to a large audience instantly.
Not surprisingly, Twitter works in quite the same way. By now, you should be well aware that the primary difference between Facebook and Twitter is that the latter only allows you to communicate your message within 140 characters. Don’t forget, however, that those characters can include links to other places online.
This is why each and every one of our blogs get tweeted. Not the whole blog, mind you, but the link to the blog is always available on our Twitter account. Like Facebook, Twitter allows you to communicate with the masses. This is an important theme that we wish to underline this week.
These days, good customer service isn’t just about smiling when someone walks into your store. Most people go online to do virtual browsing to determine whether or not they wish to visit you in person to begin with. So your website should be able to provide online users the ability to peruse through your store – so to speak.
Back to Twitter, the social media monster (in a good way, of course) helps you to send links to your website including any special deals, discounts and events you may have going on. It shows that you are on top of your game, always looking to connect with customers and showcase your brand.
Again, it’s important to remember that Twitter isn’t all about advertising. Again, like Facebook, Twitter gives you the opportunity to truly communicate in ways that businesses could not before. A phone call allows you to speak to one person at a time. A tweet allows you to respond to thousands in an instant.
You can ask and answer questions regularly, helping you to get a greater grasp on what your customers really want. Feel free to use it as your survey or questionnaire. The more people following you, the more respondents you’ll get to your questions. Make them fun and entertaining, by the way. They don’t always have to be about your company.
Be sure to follow MeloTel on Twitter and go ahead and like us on Facebook. We’ll do our best to practice what we preach and respond to any questions or concerns you have. We know that by doing so in a post or tweet, we’ll be answering a question for thousands of followers who may have had the same thing in mind.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"