Ask anyone. What’s the most important element of any relationship? Chances are, the majority of the time, you’ll hear “trust” as the answer. After all, what is a relationship if you don’t trust the other party or parties in the relationship? And it doesn’t matter what kind either. Husband or wife. Boyfriend or girlfriend. Teammate or coach. Best friend or best man. Trust is always key.
This is especially important in the world of business. This is why we, here at MeloTel, work so hard to build trusting relationships with our customers. We stay steadfast in upholding all of our promises and will go over and beyond the call of duty – if necessary – to ensure that he hold true to our guarantees. We know that our trustworthiness is of paramount value to all of our customers.
On the flip side, if a company loses the trust of its customers, it is likely that the relationship will be torn forever. One of our closest friends shared a story with us recently about renting a car during a trip to Miami, Florida. He signed for the car and received a receipt detailing the total of all of the charges.
A week or two after his trip, he received an invoice outlining a cost much higher than the one he signed for. “It said that I rented the car for three days when I only had it for two,” he explained. After contacting the rental company directly, he was told that the car was returned an hour after the 48-hour rental period had expired.
“The guy who rented me the car said that I had until 4:30p.m. to return the car on the day it was due. I had it in by 4,” he revealed, “Somehow they think I’m supposed to pay for an extra day even though I was told I brought the car in on time. There was no damage, the tank was full – there was no reason for any additional charges.”
Needless to say, our friend is incensed, having to undertake a dispute in an effort to have his credit card credited for the additional charges. Moreover, he has lost any and all trust with the car rental company he rented the car from and is insistent that he will never rent from them again.
“If they don’t resolve this issue for me,” he declared, “I’ll be tweeting about how bad this company is on a daily basis.” It has been said that any publicity is good publicity. But in a situation such as this, it is clear that the attention our friend plans on bringing to this car rental company will not be favourable.
Trust is very important. Earning the trust of your clients is one of the best possible ways to build long lasting customer relationships and encourage referrals. In our final blog of the week, we will take a look at an Entre-Propel.com article that outlines a few benefits of being a trustworthy business.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"