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The Most Reliable & Trusted
VOIP Service Provider
in Canada
August 24, 2011

Top 5 Ways To Keep Customers Satisfied

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By now, it should come as no surprise that MeloTel thrives on making itself known as a company that provides incomparable customer service. They way we figure it, if we cannot please our customers each and every time they are in communication with us, it doesn’t matter how fantastic our products are.

Naturally, we feel that it is of paramount importance to keep our customers satisfied. So we do what it takes to provide them with exactly what it is they need. We found an article on StartupNation.com that seems to agree wholeheartedly with us. And at the risk of coming off like a radio station with yet another countdown, we’d like to go through our top five ways to keep customers satisfied!

The first way, according to StartupNation.com is to have knowledgeable and available staff. The site writes that “customers place a high value on accurate information and want to be served by employees who know the product inside and out.” This is why MeloTel ensures that every time our customers speak to one of our representatives, they are speaking to a friendly and informative individual.

We know that it is important that you feel confident that you are dealing with someone who can handle your concern at the first point of contact. As well, you’ll want to be greeted by someone who puts you at ease and sounds as if they have a “smile” in his or her voice. This leads us to the second way to please customers in our top five list.

Having friendly people on your staff is also a key to customer satisfaction, according to StartupNation.com. They write that “customers not only want product-savvy sales people, they want them to be friendly and courteous. Your staff should value each customer more than any individual sale.”

“Good value” comes in at number three. At MeloTel, we make sure that the price you are paying comes off as a steal by the time you realize how valuable the product or service is. Running a small business ourselves, we know the importance of getting good value out of the money you are spending.

Convenience is also a factor. If your store is well organized and attractively displayed, then items will be easy to find. Customers love this. This happens to be a contributing factor to MeloTel’s overhaul of its website recently. We wanted to make sure that you could get to exactly where you needed to be with a simple click of your mouse.

Finally, a “fast finish” rounds out the “top five ways to keep customers satisfied” list. According to StartupNation.com, “While customers are in the process of deciding to buy or not, they are proceeding on your time…But once the buying decision is made, get out of their way because now you are working on their time, and they want to complete the transaction and be on their way as quickly as possible.”

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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