https://melotel.com/wp-content/uploads/2020/05/inner-banner2.png
The Most Reliable & Trusted
VOIP Service Provider
in Canada
July 8, 2014

Top 5 Steps To Making The Perfect Outgoing Message

No matter how much our society has fallen in love with going online, people still require the good old telephone to conduct business properly. After all, there’s nothing like getting in touch with a real live person and hearing that person’s voice to make a customer feel confident about the service your company provides. So are you doing all that you can do to make sure that you’ve gained that confidence?

Although the telephone is still arguably the most important way to communicate with your clients from all over the world, many business owners too often neglect proper telephone etiquette in order to maintain and grow their customer relationships. So what can one do to ensure that his or her business leaves a glowing impression after each every phone call received by the business?

A couple of weeks ago, we answered that question in our “5 Keys To Practicing Professional Phone Etiquette” blog. However, in that blog, we focused our attention on phone calls that are actually answered by live representatives. What happens when your business is called after hours? What do your recorded outgoing messages sound like? Believe it or not, there are some important steps to making the perfect outgoing message. Here are our top five.

1. Deliver your message with a “smile”. Consider the fact that many of your callers may be contacting your business for the first time. The last thing you want is for their first calls to be their last. This could very well be the case if the recorded voice greeting your after-hours callers doesn’t sound upbeat, pleasant and professional. Give your callers the constant impression that doing business with you will be an enjoyable experience.

2. Slow it down and be clear. Don’t you just hate it when you call up a business, get the answering machine and can’t make out a word that’s being said? Some business owners overlook the important of delivering clear and concise outgoing messages. Your callers don’t have rewind buttons to try to make out what you just said. So be clear, pace yourself properly and make sure that all important details are clearly communicated.

3. Provide pertinent details. Speaking of those important details, there are few things that all of your after-hours callers should know. Firstly, communicating your hours of operation will be important so that your callers can contact you during times when they’ll be able to get a live representative on the phone. Secondly, providing details including your store location and website is key. As well, delivering clear instructions on what you would like left in the message your caller leaves at the sound of the tone is necessary.

4. Keep it quiet. No, we’re not talking about your voice. Your voice needs to sound clear and confident. However, background noise is a no-no in an outgoing message. This isn’t the 90s anymore. Back when automated voice messages were becoming widely popular through the growing use of pagers and cell phones, people liked to include music and other sound effects in their outgoing messages. Nix all of that and keep it professional please.

5. Hire MeloTel! Voice work is an art. That’s why big Hollywood actors get paid big bucks to lend their voices to a variety of voiceover projects. Lucky for you, you can hire talent that is just as great without spending the big bucks! Our Voice Talent Production team is made up of a variety of talented, professional vocalists who can ensure that your business makes a great impression with each and every outgoing message heard by its callers.

For more information, call us at 1-888-MELOTEL today!

0 Comment

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

Request Information

Connect With Us

Back