Last week, our blog pointed out that Thanksgiving was on the way – this year, it falls on Monday, October 14th. As a result, a particular blog stuck to the theme of thanking customers and, in fact, highlighted the practice as a year-round necessity. Of course, October isn’t just the month when Canadians celebrate Thanksgiving. It is also the month of another fun celebration!
As always, Halloween will be here on the 31st. So with October now in full swing, we’re reminded that the time for trick or treating is drawing near. We’re also reminded of yet another important way to thank your customers. And that is to offer them “treats” on a regular basis!
So what does “going the extra mile” really mean? For your store, it may mean walking a purchased product out to the car of your customer. For your restaurant, it may mean offering a free dessert to a loyal supporter. For MeloTel, it can mean travelling long distances to tackle in-office issues onsite. Our Founder and CEO, John Meloche has been known to service customers himself – even when it requires making a several-hour drive to do so!
“Often it’s the small things that can make a considerable difference, doing something the customer did not expect,” says Newleaf Associates, “At other times it may mean pulling out all the stops to resolve an issue.”
Many businesses make the mistake of claiming to offer excellent customer service, but don’t actually provide it. Consumers aren’t impressed by lofty promises. It is one thing to sound pleasant when speaking to customers and it’s a completely different thing to follow through on every promise made to your customers. This is especially important when trying to remedy a problem or correct a mistake.
“Anyone can make promises, but keeping them is a different story,” says CloudTalk, “If you operate a hotel and your client is not happy, it’s not enough to say that you’re sorry. Show them that they are VIP just like any other client and upgrade them to a better room at no extra fee. These actions can calm down upset customers and even change their opinion.”
No matter how great your company is, there’s always bound to be someone who will find fault with it. When encountering an irate customer, it’s imperative that you keep your cool. Resolving a seemingly-major issue is arguably the best way to secure customer loyalty. In fact, we’d argue that the purest form of treating customers right is showing the angriest ones just how friendly you can be!
“There’s no doubt customers can be demanding and at times downright unreasonable,” admits Newleaf Associates, “But it’s also fair to say that no-one ever won an argument with a customer. So it’s vital to maintain a calm and professional approach and to be patient with customers.”
Give MeloTel the opportunity to treat you right! For information about any and all of our cloud-hosted services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"