At MeloTel, we pride ourselves on a number of things we believe help us to set our brand apart from our competitors. But, at the end of the day, it’s all about customer service for us. We insist on developing and growing our relationships with our clients to ensure them that they can’t find better service anywhere else. Unbeatable customer service really is about relationship building. So we add the personal touch to all of our interactions.
Our clients highlight their interactions with us as a top benefit with working with a smaller company. “I love that you actually know who’s calling every time I call in,” we often hear, “With bigger companies, I’m just someone sitting in a queue. I’m a number that eventually gets called. It’s just not the same.”
The personal touch is something consumers crave all over the world. Keep in mind that, thanks to our VoIP-based Commercial Phone Services, our company has the ability to conduct business with people across the globe just as easily as if they were in Canada. If we’ve learned anything from speaking with international clients, it’s that personalized customer service is important no matter where you’re from.
“Adding a human element and keeping it personal can pay off in so many ways,” insists the U.K.-based Sussex Business Bureau, “When people feel a personal connection with your business it’s easier for you to make special offers and promotions, ask important questions, cross-sell and up-sell, deal with complaints, all that vital everyday stuff you encounter along the sales journey.”
Naturally, it’s wise to be pleasant. However, adding the personal touch to your customer service interactions has more to do with getting to know the person you’re talking to. We’re not just talking about his/her name. Learn about your client’s business, personal interests and even his/her family. Recalling things you’ve been told in future conversations will go a long way in maintaining the client’s respect, appreciation and loyalty to your brand.
On Business.com, Ahmad Raza suggests you take things a step further by becoming a gift-giver when the time is right. He highlights the importance of adding this type of personal touch to your digital marketing efforts so that your company stands out from the pack.
“In crowded markets, leveraging a personal connection is critical to differentiating your company from the competition,” he writes, “A personalized, sentimental gift during the holidays or a recognition of a difficult time is a great way to establish an emotional, personal bond with current and future clients; far more effective than a couple extra ads on the websites they visit.”
Our team has been known to go over and above the call of duty for our clients. We’re only too happy to do it! In our Customer Testimonials section, TK Enterprises Inc. CEO, Heidi Kaufmann shares her experiences with our team’s style of customer service.
“They have traveled from Toronto to Windsor several times to be on site for installation during several company expansions,” she explains, “John Meloche and his team’s customer service is second to none. They always go the extra mile for us and have become more of a partner than a vendor in our eyes.”
For a dose of MeloTel’s personalized customer service, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"