Considering that MeloTel President, John Meloche is now an accomplished music recording artist (check out the “888-MELOTEL” hip-hop theme below for proof!), we figured it was only right that his new track be featured on some radio station’s “Top 6 at 6” countdown. Tell us what you think on our Facebook or Twitter pages.
As of this writing, we have unfortunately not yet caught word of any radio station picking up John’s hot new single. Not to worry, MeloTel has a little “Top 6” of its own. It is a top priority, here at MeloTel, that we ensure the success of all of our clients. We believe that this is the best way to achieve success ourselves.
So, with that, we have developed a business philosophy that works to prolong the valued relationships we have with each of our clients. Their continuous satisfaction is our goal. So our “Top 6” is essentially a list of promises that we offer our customers. They may not be songs, but we’re sure that each one is a hit!
Number 1: “Providing exceptional customer service through regular interactions with our customers and being accessible to phone calls.” We know that there is nothing more annoying than contacting a company for support only to be greeted by never-ending voice prompts and eventually an uninterested and barely knowledgeable rep once your call is answered. We guarantee you will not experience this with MeloTel.
Number 2: “Listening to feedback and experiences from our customers; it’s the only road towards continuous improvement.” Since it’s our job to satisfy your needs, we essentially make you the boss! Hearing out your concerns and addressing them directly is the only way to ensure that we are doing a good job in your eyes. We always welcome your feedback and look forward to building an ever-strengthening relationship with you.
Number 3: “Being on top of new technologies so that our product line evolves to meet our customers’ changing demands.” As we have demonstrated over the past couple of weeks, MeloTel is always looking for ways to improve upon our already-great line of products and services. As time continues, we will remain committed to updating our features to always ensure that you stay fully equipped to be a leader in your industry.
Number 4: “Having an expert team that is able to consult, teach, and support our customers whenever the need arises.” At MeloTel, we make it a point to employ those who are as friendly as they are knowledgeable. We understand the importance of impeccable customer service and feel that nothing less is acceptable.
Number 5: “Protecting your information to prevent fraud and other malicious circumstance.” Especially in today’s internet era, your privacy is very important. With MeloTel, you can rest assured your information is stored safely and shared with no one.
And finally, coming in at number 6: “Doing the right thing.” As our president, John Meloche said himself, “We are a customer as well as a distributor and we know what quality service is. We keep our customers connected and inform them about orders in a prompt manner. We are fair, cordial, and will go to lengths to satisfy a customer should an issue arise.”
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"