At present, the Public Health Agency of Canada has confirmed 424 cases of coronavirus in Canada. At this time, last week, we hadn’t even hit 100 yet. Needless to say, the COVID-19 pandemic is serious. It’s an issue that requires the strict attention of everyone. That doesn’t just mean adhering to hand washing and mouth covering requests. It means doing your part to maintain social distancing.
Over the past week, the MeloTel blog has included a number of posts highlighting our company’s ability to help your employees work from home. With our cloud-hosted Commercial Phone Services, setting up a makeshift office in your home can easily be made a reality. Taking a page out of the book of “practicing what you preach”, each member of our team will officially be working from home as of tomorrow.
“The safety of our employees, community, and customers is our primary concern,” MeloTel Founder and CEO, John Meloche wrote in a letter to customers and employees last week, “There are several measures we’re taking to ensure we manage to safely get through this situation while continuing to serve our customers effectively…For our employees across our offices, we’ve asked them to begin working from home starting March 18th, and we have asked all employees to curtail non-essential travel for the time being.”
John points out that the whole “working from home” thing is nothing new to MeloTel employees. In fact, since the company’s inception, it has had workers doing their jobs from remote locations. In fact, about a third of our team works in various locations throughout the map. Every member of the team is able to stay in communication with each other through apps like Slack and our CloudSoftphone.
The fact that our entire team will now be working from home won’t present too much of a change to our daily operations. We’re simply bringing our phones home, connecting to our Wi-Fi and proceeding with business as usual. With cloud-hosted phone services, you can do that. No landlines are necessary. While our team works from home, we will continue to support our customers as always. We’re committed to keeping in constant contact with each other and our clients.
We understand that, like many of our clients, not every employee has the ability or luxury to be able to work from home. “For our staff whose work requires physical intervention such as device deployment, repair and maintaining our offices, we will continue to pay and support them, and they will devote this time at home to online professional development,” writes John.
He goes on to ensure MeloTel customers that his team remains dedicated to keeping its services up and running while the world collectively battles the coronavirus pandemic. “As many of you shift to more remote work, we hope our product and services will be a valuable tool for your business, and help you collaborate effectively while remaining safely at home,” John expresses, “Customers can expect little to no impact on our ability to serve them.”
If you have any questions or concerns, please don’t hesitate to contact us. We’d also love to discuss how we can help your company get up and running remotely from home. Call us at 1-888-MELOTEL or use the Live Chat feature on our website!
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“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
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“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"