The Most Reliable & Trusted
VOIP Service Provider
in Canada
April 23, 2011

The MeloTel State of the Union

Almost 4 months into 2011 our carefully choreographed strategies have been right on target. During the first quarter of 2011, we committed to be focused primarily on two objectives. 1) Improve our network reach and grow our telecommunications infrastructure and capabilities. 2) Maintaining our customer satisfaction for quality of service and the support they receive.

Here’s what we have done to improve our infrastructure:

  • Spent tens of thousands in infrastructure between Montreal , Toronto, Edmonton and Vancouver
  • Forged new relationships with transit and peering partners such as Primus, Shaw, Allstream, Bell & Cogent
  • Our network has become one of only a few “multi-homed” VoIP networks in Canada, consisting of redundant backbone connections to five major backbone providers
  • Established dedicated access to internet exchanges such as the Toronto Internet Exchange (TORIX) and the Ottawa Internet Exchange (Ottix).
  • Connectivity from 100 Mbps to 1000 Mbps, our combined backbone connections provide an aggregate backbone bandwidth of over 3800 Mbps (3.8 Gbps) capability
  • Our new direct connections into all major backbones means speed, quality and redundancy
  • The Future: MeloTel has positioned itself for long-term network growth and stability

Now… I’d like to share with you what we have done to maintain and improve on client satisfaction:

  • Provided the absolute best customer support to every client who asked for it
  • Assigned a committee dedicated to ensuring client service level expectations from all our staff are achieved
  • Extended our regular business hours from 9-5 to 8-6
  • Improved our bill design making it easier to understand to avoid confusion
  • Improved on the features and capabilities of our telephone system
  • Re-developed our 1-888-MELOTEL phone attendant to ensure our clients reach the right department when they call us
  • Expanded our graphics department to include 2 new seasoned designers
  • Started the MeloTel Blog to share helpful information with our clients and beyond
  • Redesigned to a more earth friendly tone
  • Joined twitter @melotel

Notice something missing from all statements above? How about Marketing? Believe it or not, this year MeloTel has not made any substantial marketing and sales initiatives to increase our client base. Although we’re anxious to build our client base, our primary focus for the first quarter in 2011 was to build something new clients will want and benefit from.

We’re not a public company. You can’t find MeloTel on the TSX or NYSE. We’re private company whose features and capabilities by far surpass any other commercial voip networks in Canada. This puts opportunity at our client’s fingertips that keeps them competitive in an ever changing world.

So what’s next for MeloTel in the second quarter? That’s an excellent question! Our objectives remain firm… 1) Continue to improve our network reach, and; 2) maintain our customer satisfaction. Our business is word of mouth… if you’re a happy client. Tell someone you know who appreciates a niche service like MeloTel.

Here are some other interesting facts about MeloTel that maybe you didn’t know:

  • Our clients make and receive more than 75,000 calls a day
  • Our average call duration is 1 minute and 48 seconds
  • Our current capabilities permit us to host 700 simultaneous calls at one time
  • The most popular dialed prefixes are 416, 403 and 647
  • Our servers transfer more than 25,000 emails every day
  • The longest call in the history of our company was 4 hours and 16 minutes
  • We currently field between 15 to 25 support requests every day
  • Our average time to complete a support request is under 3 minutes
  • Our average time to answer a call from a client is 8 seconds
  • We have voice and data servers in Quebec, Ontario, Alberta and British Columbia
  • We currently provide services in every province in Canada
  • The name “MeloTel” was derived from the last name “Meloche” after our President

In closing, we want to thank our clients and future clients. You are the best! Our mission is to continue our expansion to be the best we can be for you too! Thank you for coming to us and continuing to stay with us, we’ll never let you down.

Thank you,

MeloTel Staff

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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