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The Most Reliable & Trusted
VOIP Service Provider
in Canada
June 17, 2013

The MeloTel Rules of Thumb

rule-of-thumbAt MeloTel, we pride ourselves in the incomparable products and services that we offer. Constantly working on staying ahead of the curve in this very tech-savvy world of ours, we’re happy to know that our VoIP telephone services, website design and so many other features have helped businesses all across Canada grow and prosper exponentially. Building relationships, however, is at the heart of what we do.

We realize that it doesn’t matter how great our services are, it’s the customer service that helps our company to grow. We focus strongly on developing strong relationships with our clients so that they remain loyal. In other words, we’re as much in the “making friends business” as we are in the telecom industry. And this is because we stick by a very strict set of rules. Call them the “MeloTel Rules of Thumb”.

The Customer Comes First. We design our products and services around the very specific needs of our clients. In other words, we do all we can to listen to what they have to say. Communication is a two-way street. So when our customers explain their problems, we make it our mission to resolve them through the features we offer. Our customers are the ones who truly call the shots.

Save The Customer Money. At MeloTel, we’re very well aware that our clients have choices. And quite often, people tend to work with the big name companies with the expensive commercials on television. Not only to do we outdo their customer service regimens, but we beat their prices hands down. See for yourself. Let us look at your latest phone bill and we’ll show you how we can save you money with no obligation to switch providers.

Communicate Regularly. In case you haven’t yet noticed, we believe strongly in the power of social media. That’s why we keep our Facebook and Twitter accounts quite active. You’ll notice that in addition to posting our blogs, we post pictures and other comments to engage our followers and friends. Being a “people’s company” means keeping the lines of communication open.

Be Honest With Customers. We’re here to help. And we know that it won’t help you if we either beat around the bush or just provide you with incorrect information. MeloTel is staffed with a variety of experts in various fields. Somehow, someway, we’ll get you the answers to your questions. We’re all about solving problems. We’re not about to cause you any more than you already have!

Be Accessible To Customers. One of the most popular reasons that our clients have made the switch to MeloTel is because they were dissatisfied with the service they received from their previous providers. And one of the top reasons for the dissatisfaction was inconvenient hours of operation. Many people work from 9 to 5. So if customer service lines are only available during those times, it doesn’t make for a very convenient way to get a problem solved.

At MeloTel, we make sure that we have someone available to speak with our clients on weekends and even during the holidays. It’s important for us to let our customers know that when they need us, we’ll be there for them. This falls directly in line with treating clients like friends, not just numbers. Like any good relationship, the ones we have with our customers promote open communication. Call us anytime at 1-888-MELOTEL.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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