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The Most Reliable & Trusted
VOIP Service Provider
in Canada
October 3, 2012

The MeloTel Promise

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In our last blog, we unveiled yet another simple, yet sweet innovation that we feel will help to make our customers’ lives easier. Our “Let us contact you” form on the home page of our website is our way of demonstrating our commitment to meeting our clients’ needs in the quickest amount of time possible.

As we mentioned, communication is a two way street. This needs to be the case for any relationship to work. MeloTel is so dedicated to our side of the relationship, between our business and its clients, that we are willing to go out on a limb and make a promise. It’s our business philosophy that our success depends on your success. So here’s what we promise to do for all of our partners and customers…

Provide exceptional customer service through regular interactions with our customers and being accessible to phone calls. Like we said, communication is key. If we’re not responding to you in a timely manner, we know that we could give off the impression that your concerns are not important. We’re not like those big name companies. Our customers truly matter to us. If you need us, we are there.

Listening to feedback and experiences from our customers; it’s the only road towards continuous improvement. How else can we know how to make your lives easier if we don’t listen to what you need from us? We don’t abide by the “it’s our policy” way of thinking. We cater our services to specifically enhance the experiences of each individual customer. Bottom line: what you say matters.

Being on top of new technologies so that our product line evolves to meet our customers’ changing demands. We love being ahead of the curve. This is why MeloTel implements as many ways as possible to utilize modern technology to our advantage. This includes everything from housing our data centre in a state-of-the-art top-notch facility to our newfound love for making apps for your iPhone!

Having an expert team that is able to consult, teach, and support our customers whenever the need arises. As you may have noticed, the MeloTel Team is comprised of a variety of multi-talented individuals. Last Friday, you got a chance to get acquainted with our programmer, Robert Doroftei. Stay tuned for more blogs about the various members of our expert team.

Protecting your information to prevent fraud and other malicious circumstance. A couple of weeks ago, our blog revealed that MeloTel is now housing its data centre at Toronto DC3. And as the Primus website describes, this new facility helps to make us a “champion”. Our clients and their information couldn’t possibly be more secure. It’s all or nothing with MeloTel. We expect nothing but the best, so that is what we deliver.

Doing the right thing. It’s never lost on us that we are customers too. We treat our clients the way we would like to be treated. We make sure that they are well connected and well informed. We go out of our way to be friendly and prompt while exhibiting our expertise and knowledge. Our promise to you is excellence – now and always.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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