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VOIP Service Provider
in Canada
July 6, 2011

The Importance Of Trust


Building trust is an extremely important aspect of running a good business. In fact, trust is probably a number one factor in just about any relationship. Consider any relationship that you are currently in. Do you trust the person you are involved with? If the answer is “no”, it would be hard to imagine that relationship being a very stable one.

Consider the last time you had a problem working with a particular company. At MeloTel, we often hear from our clients about incidents that took place between them and their old telephone companies. Quite often, the stories take on the same type of formula.

Each story begins with something strange taking place on the bill of the customer. After making the call (and wading through countless voice prompts), the customer finally gets a representative on the phone. He or she proceeds to question the peculiar occurrence on the bill only to hear that the charge is legitimate.

The “legitimate” charge, however, was not clearly explained to the customer by a previous representative who ensured that it would not occur. As a result, the customer is left paying for something that he or she never agreed to and is left feeling as if the company can no longer be trusted.

And while we kept this scenario vague, it has happened in many forms time and time again. In fact, this is one of the reasons that bigger companies tend to lose trust with their clients. Being that they are so big, they are unable to treat each client’s unique situation in a unique way.

Instead of treating their customers as real people, they are each simply seen as the next client in the calling queue. Everyone seems to get the same treatment…and often, it isn’t all that good. This is why, at MeloTel, we work diligently to treat each of our customers with the utmost respect.

We care about the relationships we develop with our clients because we know just how important gaining one’s trust is. We also work as hard as we can to address any complaints in a unique manner. This means that we treat each case individually, and are willing to go over and beyond the call of duty to satisfy our customers.

We know that trust is important. So we do what it takes to gain and keep your trust. If you’ve experienced trust issues with other companies, you’re not alone. Give MeloTel a call and begin a relationship that you won’t have to worry about. We’re there for you time in and time out, no matter what your concerns are. Trust us!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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