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The Most Reliable & Trusted
VOIP Service Provider
in Canada
March 11, 2015

The Importance Of Timely Customer Service

In today’s world, people are able to get their hands on what they want fast. In the past, the simple securing of important information often took a trip to the library. Today, instead of searching for that information-filled book to get answers, people are able to whip out their smart phones, type in a few letters and locate pertinent details within seconds. We really have come a long way. Technology, it can be argued, has spoiled us.

As a result, we live in a world where immediate access is expected. And this is certainly true for the modern day consumer. Customers generally go online to locate information about products and services long before they visit brick-and-mortar store locations. That way, they’re able to have many of their questions answered before they even actually ask them. This is just one of the reasons that handling customer queries by phone must be done efficiently.

At MeloTel, we firmly believe in the expeditious handling of support calls. Quick resolutions are a shining feature of our brand – if we may say so ourselves. In fact, in 2014, we handled a total of 3,085 telephone support calls. We succeeded in having an average time of 2:27 to find resolutions. As well, our customers spent an average of 8 seconds wait time to have their calls answered. We’re pretty proud of these statistics. But it doesn’t mean we don’t plan on improving!

Are you looking to better your reputation? In any service industry, timely responses are huge parts of what makes a company successful. Naturally, untimely responses represent a key sign of poor customer service. People don’t like waiting. Especially in today’s aforementioned get-it-quick society, sitting and waiting for calls to be answered or returned is not a practice that most people are willing to put up with. Customers want to feel valued. Responding quickly is one way to do that.

Are you looking to retain your customer base? Of course you are. Losing out to the competition is not on the to-do list of any business owner. However, when you keep your customers waiting, there’s not much to hold them back from taking their business elsewhere. Remember that your clients always have options. Most of them are not going to opt for sitting on hold for long durations and leaving messages that go unreturned within 24 hours. It’s unacceptable.

Are you looking to increase sales? At the end of the day, all business owners have generating sales as part of their bottom lines. The more your customers are kept waiting, the more they will dislike your brand of customer service. And, in today’s social media-crazed world, the word will easily spread that your brand is not one that can be depended on. Efficient service is a sales booster. It gives customers confidence that you can be trusted.

Are you using the right technology? Perhaps, there are some factors that are preventing you from providing the efficient customer service necessary to improve the reputation of your brand. In many cases, business owners are simply too busy to attend to all of the support calls that come their way. In that case, a larger staff may be in order. But for calls that are made specifically to you, you need the right technology in place to make sure they are not missed.

At MeloTel, we offer such Telephone Features as Voice Mail in Your Email so that no important message ever gets overlooked. Saving voice mails as WAV files in your inbox, this feature provides an excellent way to keep on top of all of your incoming messages on any device. Single Number Reach is another of our most heralded features as it allows for your phone number to be forwarded to up to five different devices simultaneously. It will be hard to not be accessible with this service.

For more information on these and other MeloTel services that will improve the efficiency of your customer service, don’t hesitate to call us at 1-888-MELOTEL!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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