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November 7, 2016

The Importance Of Improving Customer Service For The Holidays

If there’s any time of year when customer service really needs to be stepped up, it’s this one. With the holiday shopping season now in full effect, it stands to reason that businesses will need to be mindful of how well they treat their customers. Naturally, there is a lot of competition for every business, no matter the industry. So, quite often, it’s the way that companies make people feel that separates them from others.

How does your company makes its customers feel? Are you paying attention to the needs of your customers and are you meeting them? Believe it or not, consumers need a lot more than an assurance that they’re getting the best deals from your store. Price points will always be important. But they’re not the proverbial “be all, end all”. Businesses win customers over by providing better customer service than their competitors.

How can you make sure your customer service is superior? Well, it’s certainly important to ensure that your entire staff is adequately trained. Training, by the way, is something that should be continually happening. Through regular feedback sessions, your employees should be constantly reminded of the various customer service practices and techniques that can help your brand to be set apart from the rest.

Your team members should be very clear about the company’s goals. And, during this time of year, it’s wise to emphasize the importance of the holiday season. Naturally, you’ll want to enjoy your most successful months over November and December. But it’s important to impress upon your team members that achieving greater success will come by way of making customers happy.

How can you improve customer interactions? Consider how you would like to be treated as a customer. Always try to put yourself in your customers’ shoes. Are your customer service practices enough to keep you happy? Would they encourage you to keep coming back? Focusing on the customer experience is especially important when the interactions take place over the phone.

And this is because there are no facial expressions, hand gestures or other forms of body language to help you. Naturally, it’s important to put across as friendly a personality as possible over the phone. Dare we say…a “festive” approach to customer service is key during this time of year? You definitely need to communicate this approach to your phone reps so that your brand is consistently represented in the way that you envision.

At MeloTel, we strongly believe in providing customers with the best customer service in our industry. And we know how important it is for that mission to be carried out by everyone who represents our company. If you run a call centre or work with employees who communicate with your customers over the phone, you’d be wise to take advantage of our Monitor/Whisper Control Panel.

The “monitor” portion of the service allows you to listen to calls live and as they happen without being detected. The “whisper” portion of the service enables you to drop in on calls so that you can coach your phone agents throughout the calls without the other parties hearing you. For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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