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September 19, 2016

The Importance Of Boosting Employee Morale

How important is it to maintain high levels of employee morale at your business? Well, perhaps, we should ask the question this way: How important is it for you to change the oil in your car? Although these are two completely different questions, the answer are pretty much the same: It’s incredibly important if you want your business/car to run smoothly and without complications! Perhaps, what we’re saying is that your employees are the oil that keeps your company working properly.

You see, without your employees, you obviously don’t have a business that can function. The people you hire to represent your business and serve your customers are generally the first and only individuals that the general public associate with your brand. So, not only is important to hire competent, friendly and talented workers, but it’s just as important to take measures to keep them happy.

What can you do to ensure your employees are made happy? Well, a fair compensation is always the perfect start. But a person’s job always has to be about more than money in order for it to be truly fulfilling. You want your employees to feel that their jobs are fulfilling so that they are encouraged to put in maximum efforts on a daily basis. And one way to do that is to provide constant positive feedback.

Feedback, of course, isn’t always going to be positive. As a business owner or manager, it’s imperative that you provide regular recommendations for how your workers can improve upon their performances. However, making kind gestures, offering friendly assistance and providing words of encouragement are important components of your job. Again, keeping your employees happy will keep your business running smoothly.

How does employee happiness impact performance? Well, how couldn’t it? We’re all human. And the way we feel nearly always affects the way we act. So if someone is displeased with his/her job or feels unmotivated or unappreciated, these feelings are going to translate in the ways in which he/she communicates with your customers. Naturally, this will give off a poor representation of your brand and develop a bad reputation for it in the long run.

It’s no secret that the disgruntled employee is one who is disengaged, less efficient and lot more likely to miss days at work. This costs your company a lot of money and sacrifices much productivity. And, when you think about it, keeping employee morale high really shouldn’t be all that difficult. You can start by holding morning meetings that not only get everyone on your staff ready for their workdays, but help to brighten their moods. A positive start to each work day works wonders!

What else can you do to boost employee morale? Earlier, we mentioned the importance of providing feedback. At MeloTel, we offer the Monitor/Whisper Control Panel which enables business owners and managers to listen to the calls being made and taken by their phone agents. The calls can be listened to live using the “monitor” portion of the feature. But what’s truly amazing is that you can also “whisper” information to your phone agents during their calls.

That way, they will be given additional assistance to ensure that they’re improving upon their performances right on the spot. The feedback you pass along won’t be detected by the person on the other line. Instead, you’ll be doing your part to show that you’re always willing to lend a helping hand so that your team members are successful!

For more information about MeloTel’s Monitor/Whisper Control Panel, give us a call at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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