How important is it to maintain high levels of employee morale at your business? Well, perhaps, we should ask the question this way: How important is it for you to change the oil in your car? Although these are two completely different questions, the answer are pretty much the same: It’s incredibly important if you want your business/car to run smoothly and without complications! Perhaps, what we’re saying is that your employees are the oil that keeps your company working properly.
You see, without your employees, you obviously don’t have a business that can function. The people you hire to represent your business and serve your customers are generally the first and only individuals that the general public associate with your brand. So, not only is important to hire competent, friendly and talented workers, but it’s just as important to take measures to keep them happy.
What can you do to ensure your employees are made happy? Well, a fair compensation is always the perfect start. But a person’s job always has to be about more than money in order for it to be truly fulfilling. You want your employees to feel that their jobs are fulfilling so that they are encouraged to put in maximum efforts on a daily basis. And one way to do that is to provide constant positive feedback.
Feedback, of course, isn’t always going to be positive. As a business owner or manager, it’s imperative that you provide regular recommendations for how your workers can improve upon their performances. However, making kind gestures, offering friendly assistance and providing words of encouragement are important components of your job. Again, keeping your employees happy will keep your business running smoothly.
How does employee happiness impact performance? Well, how couldn’t it? We’re all human. And the way we feel nearly always affects the way we act. So if someone is displeased with his/her job or feels unmotivated or unappreciated, these feelings are going to translate in the ways in which he/she communicates with your customers. Naturally, this will give off a poor representation of your brand and develop a bad reputation for it in the long run.
It’s no secret that the disgruntled employee is one who is disengaged, less efficient and lot more likely to miss days at work. This costs your company a lot of money and sacrifices much productivity. And, when you think about it, keeping employee morale high really shouldn’t be all that difficult. You can start by holding morning meetings that not only get everyone on your staff ready for their workdays, but help to brighten their moods. A positive start to each work day works wonders!
What else can you do to boost employee morale? Earlier, we mentioned the importance of providing feedback. At MeloTel, we offer the Monitor/Whisper Control Panel which enables business owners and managers to listen to the calls being made and taken by their phone agents. The calls can be listened to live using the “monitor” portion of the feature. But what’s truly amazing is that you can also “whisper” information to your phone agents during their calls.
That way, they will be given additional assistance to ensure that they’re improving upon their performances right on the spot. The feedback you pass along won’t be detected by the person on the other line. Instead, you’ll be doing your part to show that you’re always willing to lend a helping hand so that your team members are successful!
For more information about MeloTel’s Monitor/Whisper Control Panel, give us a call at 1-888-MELOTEL or use the Live Chat feature on our website!