In our last blog, we detailed a number of reasons that MeloTel has decided to pull out of its membership with the Better Business Bureau. To some, this may come off as a bold move. This is likely because many Canadians see the BBB as an organization that helps to legitimize businesses and make them seem reputable. As we outlined yesterday, we disagree.
At the end of the day, we believe strongly in being honest with our clients. This is one of the reasons we decided to post the blog in the first place. To us, being honest is at the core of what makes good customer service. Scratch that – being honest is what makes our customer service regimen the best in the business. Customers aren’t stupid. They know when something is amiss.
We speak to savvy business owners all across Canada on a daily basis. Those with the entrepreneurial spirit are those who have had to overcome a shady deal or two in their lifetimes. So, for them, it’s easy to tell when they are dealing with a company who doesn’t appear to be on the up and up. This is why MeloTel’s Quality of Service Guarantee is so important to us.
You see, it’s important to our customers. We’re willing to go that step beyond other companies to show them that we have their backs. What that means is actually following through on commitments and making good on promises. Guaranteeing quality service also means owning up to mistakes and compensating customers if necessary. Thankfully, this isn’t something we worry about.
As long we’re honest – and we always have been – our customers know that they are in the right hands. There are a few ways to show your customers that you are sincere and a few we have already mentioned. But let’s be honest – since that is the theme of today’s blog – it often all comes down to money. And customers don’t like to spend money and receive poor quality products and services. So what to do?
Offer a money back guarantee. This is one of the policies we live by, here at MeloTel. No matter the tier of MeloTel services received by a customer, he or she is eligible for a money back guarantee within 30 days of enrollment. As long as the service is cancelled within the first 30 days, a full refund will be received. This is no different than getting a free trial!
You see, we’re not afraid to prove ourselves. We don’t believe we need any agency or publicist to tell you that we’re worth working with. At MeloTel, we feel that it is our responsibility to prove it to you. Another way we do that is by keeping our lines of communication as open as can be. We make sure that when our clients need us, we can be reached.
We’ve learned – from experience and through customer feedback – that long wait times on the phone are incredibly annoying. Therefore, we do our best to address your questions and concerns within seconds of you dialing us up. As mentioned, we’d like to prove it to you. Feel free to give us a call at 1-888-MELOTEL to discuss how you can take advantage of our Quality of Service Guarantee. Honestly!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"