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July 24, 2018

The Art Of Making Things Easier For Your Customers

Evidently, convenience is everything. When you consider the advances that have been made over the past decade or so, the majority of them seem to be defined by how much easier things have been made for consumers. Let’s take watching movies and listening to music, for example. Not long ago, we were all required to visit a brick and mortar store location to either buy or rent our films of choice. CD purchases entailed much the same the experience.

Today, however, the vast majority of us simply sift through countless titles on Netflix and/or Spotify for our respective movie and music interests. It’s so incredibly easy to get access to entertainment without us having to actually get our hands on any physical, tangible products. Consuming entertainment, quite obviously, has changed dramatically over the past ten years or so.

Attentive listening is key.

When it comes to customer satisfaction, it’s all about making things easy for customers. At MeloTel, we think that it all begins with listening intently to customer needs. What better way to truly understand how to make customers happy than to have them tell you directly? Accepting feedback and implementing changes based on that feedback is a great way to bring ease to the lives of your customers.

“With all the options available to customers today to connect with us and our products and services, nothing beats the personal touch,” insists Donna Stevenson on, “This does not have to be a face to face interaction…Providing the personal touch means responding quickly to their email, text, or social media site request. It’s all about listening to them, no matter how they choose to talk to you.”

Allow for D-I-Y experiences.

Sometimes, customers want to be able to do things themselves. For many, it’s a lot easier to visit a company’s website to locate information and/or punch in pertinent details to achieve desired results. The huge and continually rising popularity of online shopping has proven this. Many consumers much prefer to handle their shopping from the comforts of their own homes without any help from in-store employees.

“Our lives are busy enough, so we tend to go with the path of least resistance when it comes to getting what we need,” says Nicola Millard on, “The internet has brought about a rise in convenience, meaning that we have been taught to do a lot more ourselves. Self-service (when it is easy) makes us feel more in control.”

Calculate your costs yourself!

The MeloTel team is only too happy to speak with customers directly in order to meet their needs. However, we do provide other options that allow curious entrepreneurs to discover just how much money they could save if they decided to make the switch to MeloTel. Our Monthly Cost Calculator provides a simple way to find pricing based on your specific requirements.

It’s an easy-to-use way of determining your monthly costs for our Commercial Phone Services. Once you find the right pricing for your organization, simply click “Generate Quote” and you will be presented with a customized pricing based on the specific items you have selected in your Quote Generator. Feel free to generate as many quotes as you need. You will receive an email copy of each generated quote.

For any assistance or more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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