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September 21, 2016

The Art Of Keeping Customers Happy Even While On Vacation

Today is officially the last day of summer. With the fall season beginning tomorrow, many Canadians are feeling a sense of sorrow knowing that the warmest season of the year is now behind them. However, you can’t tell that to MeloTel’s Founder and CEO, John Meloche. He is happily stretching out his summer vacation by taking his family on a tour of the eastern United States.

Travelling by motor home, John, his wife Kathryn and their two sons Mark and Lukas are currently soaking up the sunrays in the beautiful State of Florida. They’ve been travelling south through the American east coast since the beginning of the month and don’t return until the beginning of October. And, as much as we wish John and his family an enjoyable rest of their vacation, we’d like to ensure all MeloTel customers that they’ve been left in very capable hands.

John is a “cross all t’s and dot all i’s” kind of person. And while he was definitely deserving of his long-anticipated and well-needed vacation, there is no way he would have taken it had he not felt completely confident that the members of the MeloTel team could provide the excellent customer service that the company has become known for in his absence. Although John can still be reached for emergencies, MeloTel’s main contact is its Customer Service Supervisor, Michael Paz.

He can be reached by calling 1-888-MELOTEL and dialing extension 302. He can also be emailed at It’s important to keep in mind that, as a business owner, you are certainly allowed time away from the office. It’s imperative, however, that you make sure to inform your customer base of your absence and provide them with information as to how they may contact you or who they may contact while you’re away.

Prior to his departure, John sent out his weekly newsletter, to all MeloTel customers who have subscribed to it, in order to inform them of his vacation. As mentioned, it’s a high priority of his to keep his customers in the loop. John has also created an automatic response email that is sent to everyone who emails him while he is on his trip. And it contains some vital pieces of information.

They begin with a notification that the emailer’s message is still being received by John and that it will be returned if required. It continues with a statement declaring that immediate matters can be handled by contacting MeloTel directly and speaking to Michael. His phone number, extension and email address is provided. John also informs that a ticket can be started for non-urgent matters by emailing As well, for any maintenance or other known issues, customers can visit the MeloTel Networks Operations Status page for up-to-the-minute service status information.

We hope that, while John and his family have been vacationing, you have been able to continue to enjoy being a MeloTel customer – knowing that no matter which one of our team members provide you with service, it is always top-notch. We impart all of the information in today’s blog to also encourage business owners to not only feel comfortable taking time away from their jobs, but to provide their own customers with the necessary information to keep them happy.

Customers like to know that their needs will always be met and that their questions will always be answered. At MeloTel, we strive to ensure that we never let our customers down. For more information about any and all of our products and services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website. Be sure to ask us about our fantastic VoIP-based Commercial Phone Services!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

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Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

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Rashalee Green (VP of Operations)Synergy Marketing

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Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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