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VOIP Service Provider
in Canada
December 20, 2018

The Art Of Building The Perfect Team

Nobody is perfect. And, as a result, no team of people can be perfect. However, there is a method by which business owners can put together various individuals to create an all-star team of employees. At MeloTel, we’d like to think that we’ve done quite well in the “putting together an all-star team” department.

Of course, the members of our team have changed somewhat over the past ten years of our existence – but there has been one constant throughout. The MeloTel team always consists of high-energy people who enjoy working together. Our good friends and clients over at Calgary’s Hire Value Inc. regularly remind us that there are few things more important than putting together a group of employees who jell well together.

It’s all about growing your company culture.

At MeloTel, we believe that our company culture is comprised of hard-working people who are equal parts talented in their respective fields and fun to be around. And, to be perfectly honest, it all starts at the top. Our Founder and CEO, John Meloche is as well-known for his down-to-earth demeanour as he is his dedication to MeloTel’s growth. In fact,this past week, a number of our newest team members shared how John’s personality helped them to decide to join our team.

“I set up a few interviews with (two other companies) and MeloTel,” explains our new Customer Service & Technical Support specialist Steeve Martin of his recent job search, “I went to the two other interviews and it was a pretty corporate environment. And when I got to MeloTel, John interviewed me and I thought that was very special because the CEO was actually interviewing me. We spent an hour and a half talking. It was a human being talking to another human being.”

Steeve went on to explain that John seemed to care as much about him as a person as he did an employee. “He asked me about my ambitions and what I want to do, what my short and long-term goals were,” details Steeve, “He talked about his life, I talked about my life and the whole idea about coming to a new country, feeling hungry and wanting to conquer the world. We shared the same ambitions. It was the human being aspect that made me want the job.”

Steeve is not the only new MeloTel team addition to feel that way.  

Fellow Customer Service & Technical Support specialist Elvin Li Kam Wa also shared his thoughts about his new team membership this week. “It’s been a great opportunity already,” he says of his new position, “It’s been a great learning experience for me, personally. John told me I’ll be able to learn a lot more here, in order to bring more to the table. That was the main reason I chose MeloTel.”

“John and I had a conversation and we got to know each other,” recalls MeloTel’s Back-End Developer, Edy Dimand about his first meeting with MeloTel’s head honcho, “I told him what I thought I could to do for his company and he told me what he needed. He also said I could work from home, which is something that was interesting to me. I could tell MeloTel has a friendly working environment.”

Thanks to everyone who has joined our family! Even if our team isn’t perfect, we feel we’re pretty close! Meet the members HERE!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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