Happy Labour Day Canada! We hope you’re enjoying the long weekend, even though it’s the one that pretty much signifies the end of summer. With that said, we here at MeloTel would like to take today’s blog as an opportunity to thank all of our great clients who make our jobs not so laborious after all.
One way that we thank our customers is by treating them all with an equal amount of care and concern. There is no one customer necessarily more important than the other, as we consider the needs of all our clients to be top priorities. Our customers come first, no matter who they are. We will do everything in our power to answer their concerns and make them happy.
Not all companies can promise that. We know from experience. Just to share a little personal story from earlier today, our lead blogger put in a call to his cable company because of a special promotion he was told about from a friend. His friend, an employee of this company, insisted that this promotion was good for the next two months.
However, after making the phone call, our blogger was told that the promotion was good “for new customers” only. Huh? Way to make your current customers feel valued! Have you seen that bank commercial where a kid walks into a room and is offered ice cream, while the kid who was already in the room had to sit and watch?
“It’s just for new people” says the ice cream salesman when the “older” kid asks for ice cream. At MeloTel, we guarantee that all of our customers, whether new or old, will have access to any and all of the services we offer. This is just one of the ways we thank our customers.
There are, of course, many other ways to show your appreciation. FastCompany.com lists a few suggestions. Retailers may wish to send customers a thank you card after making a large purchase. They are truly meaningful, especially if they are hand written. These “thank you” cards are rare, so you will stand out if you make it a point to send them out.
Surprise your customers with free gifts or discounts. In these cases, you want to “refrain from congratulating your customers for being loyal with yet another sales pitch. Just send the gift.” This will put smiles on their faces every time. Speaking of which, it’s important to also “put a person with a nice smile and a good attitude in your customer facing roles.”
This is something we insist upon here at MeloTel as we know that our customers can hear smiles over the phone! Finally, we are always open to customer suggestions. And as FastCompany.com mentions, it’s important to tell your customers just how you have implemented their suggestions. We hope that you implement ours!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"