The MeloTel team has tons of experience in the world of telemarketing. Not only was our Founder and CEO, John Meloche a long-time call centre manager, but many members of our team come from call centre backgrounds and have loads of customer service and sales experience. Collectively, our team has unmatched knowledge of VoIP telephones and the many benefits they provide our clients. This is especially beneficial for those who own and run call centres.
The MeloTel team knows and values the importance of strong call centre training. It goes without saying that phone agents who begin jobs at call centres require strong knowledge bases of both the products and services they offer and how to provide unbeatable customer service. This can only be achieved with a top-of-the-line training program.
This includes having new hires sit with experienced phone agents so that they can listen in to their calls live and as they happen. It also includes having experienced phone agents and trainers sit beside new hires to monitor their calls.
“New staff, or staff who have shown a need for improvement could be paired with a staff member who is shown to have particularly strong customer service skills,” explains Flow XO on TrainingJournal.com, “Shadowing them allows one staff member to learn from the other, taking on board the way in which they approach, engage with and assist customers. This peer-to-peer learning allows you to not only help improve the skills of staff members but also motivate other staff by highlighting the faith you have in their customer service skills.”
Thankfully, with technological advances like the Telephone Training Adapter Y Splitter + Mute Button for Polycom devices, call centre training has been made so much easier!
The very-easy-to-setup Telephone Training Adapter Y Splitter + Mute Button makes call monitoring for training purposes a breeze! The device can be plugged into either a telephone handset port or a headset port and gives you two more ports to allow you to plug in another headset or handset. This enables two users to simultaneously listen to phone calls and/or speak during the phone call.
The handy mute buttons allow you to mute yourself when needed. This ensures that no training session is detected and that no conversation is accidentally interrupted. A convenient red button indicator helps to make clear when the mute button is on!
MeloTel knows VoIP! And we make sure that our customers always have access to high-quality products that will enhance their experiences with our VoIP phones. The Telephone Training Adapter Y Splitter + Mute Button is compatible with a wide range of telephone devices including Polycom, Nortel Meridian, Norstar, Avaya, Ashtra, Mitel and GE, among others.
MeloTel is offering this fantastic product to all of its customers for just $49.99 and the price includes shipping and handling! It also comes with a one year warranty. To order your Telephone Training Adapter Y Splitter + Mute Button, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"