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The Most Reliable & Trusted
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March 2, 2018

Using The Telephone To Provide The Best Customer Experiences Possible

No matter how advanced modern technology has become, there’s still no beating the good old telephone when it comes to communicating with others. Second only to face-to-face conversations, telephone conversations allow individuals to make genuine connections through real-time interactions. Text messages, for example, create stagnated conversations. When a text is sent, it sometimes takes several minutes, hours or even days to get a response.

However, the telephone shouldn’t be taken for granted. It can only put you in touch with the person you wish to speak to. Making true connections with your customers comes by way of providing the best customer experiences possible. And how do you pull that off?

Let your customers do most of the talking!

Your phone agents likely have inclinations to do most of the talking, considering that they are adept at explaining the ins and outs of your business and the products and services it offers. Remember that true excellent customer service is provided by way of making customers happy. It’s important to always listen first. Be sure you’re aware of what each caller is looking for. They are all unique and have individual needs.

Active listening requires that you refrain from interrupting and cutting people off. Doing so will often result in unsatisfactory customer experiences. “Don’t interrupt a complaining customer,” advises Sara Angeles on BusinessNewsDaily.com, “No matter how long it takes. Even if call centre employees will eventually hand off the call to another member of your staff, listening to the whole story is important, so the customer feels taken care of.

Remember that chewing and chatting don’t mix!

Have you ever been on the phone with someone who was eating? It’s obvious when a person has something in his or her mouth when speaking. Why would anyone in customer service even consider taking bites and/or sips while talking on the phone? It happens though. Here’s our clear cut position on this matter: just don’t do it!

“Don’t pick up the phone with your mouth full,” advises Tamiya King on CareerTrend.com, “This makes it difficult for the caller to understand you — and is frustrating– especially if the call is urgent. Answering the phone at work while eating gives an unprofessional impression.”

Show your pearly whites!

Okay, so maybe your callers will never be able to see you smile. And, it’s true that we have no idea about the condition of your teeth. However, smiling while you’re speaking on the phone is a simple, yet very effective way to improve the tone of your voice. Therefore, we always recommend it. The underestimated practice continues to prove to be a great way to ensure excellent customer service is being provided.

Angeles agrees. “We all know you can hear a smile, so make sure that your team sounds happy to talk to customers,” she writes, “If staff members sound dour, it is worse on the phone since the client does not see body language. Words and inflection over a phone are much more important than in a face-to-face encounter.”

And, as we strongly recommend, it also pays to use a VoIP-based telephone service! For information about MeloTel’s cloud-hosted Commercial Phone Services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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