If we may so ourselves, the MeloTel staff is packed with computer geniuses. What kind of VoIP telephone company would we be if we weren’t, right? We actually take great pride in the work we do because we are completely obsessed with doing our jobs to the best of our abilities. This is why our clients trust us. They know that when they call on us for help, we’ll provide it.
They also know that the help that we provide is top-notch because of our expertise in telecommunications, computer software, website maintenance and many other facets of the worldwide web. One of the reasons that it’s so important that we’ve mastered such talents is because we know that many of our clients are too busy to master them themselves.
We work with many experts in many different industries, and they’re all amazing at what they do. But when their computers act up, they call us. You can’t expect everyone to know their way around a computer. So that’s where we come in. Here’s the great thing though. In order to help our clients, we don’t even have to be in their presence. We are able to do everything over the cloud!
Have you heard of Team Viewer? It’s an incredible feature that our clients are able to download for free directly from our website. But installing the Team Viewer application, it allows one of our expert technicians to manually take over the controls of your computer. You’ll actually be able to sit in front of your computer while our rep controls it from a remote location.
Some clients liken it to a “ghost” taking over the mouse! Team Viewer gives you the opportunity to be on the phone with our technician while he physically shows you the steps needed to complete a specific task on your computer screen. It’s hands-on training without having to leave your office and without our technician having to leave his! It’s honestly quite an amazing tool.
“I love it,” exclaimed one of our newest clients, “I didn’t know what I was doing until you guys got me to install Team Viewer. I didn’t even know they invented such a thing. But it made things so much easier. While I was on the phone, a bunch of things were explained to me and I just sat and watched it all happen on my screen. It was a great tutorial. Now I actually know what I’m doing!”
We have clients who admit that the only way that they have personally serviced their computers is by hitting them as hard as they can. Does this sound familiar? We understand that it can be frustrating dealing with computer issues that you can’t control. Believe it or not, there is actually a reason for every failure that occurs. But hitting your computer sure won’t fix it.
Leave it to your friends at MeloTel to help you to resolve your computer issues. By downloading Team Viewer from our site, you’ll have our help whenever you need it. And we won’t even have to leave our offices to provide it to you. All you need to do is run the TeamViewer application and submit your connection details to firstname.lastname@example.org. For more information, give us a call at 1-888-MELOTEL.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"