In our last blog, we revisited the concept of boosting call centre production and offered up some effective ways to do just that.
All call centre managers have the intimidating task of getting their entire staffs to have productive days – day in and day out. Working on the phone can cause burnout.
In our last blog, we revisited the topic of call centre training and offered a few helpful tips on how to train new call centre employees.
As we often say, call centre work is hard work. This is why, if we’re being honest, most call centre businesses have tough times retaining their employees.