How do you feel when you receive a call and notice a local area code popping up on your caller ID? We’re guessing you feel a sense of comfort and familiarity.
Familiarity is something that makes people feel comfortable. Who doesn’t like to be within well-known surroundings? As the old saying goes, “there’s no place like home”.
We’re willing to bet, that like most businesses throughout North America, you’ve been conducting a lot more work over the phone than normal.
In our last blog, we revisited the topic of call centre training and offered a few helpful tips on how to train new call centre employees.
As we often say, call centre work is hard work. This is why, if we’re being honest, most call centre businesses have tough times retaining their employees.
The MeloTel team has tons of experience in the world of telemarketing.