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Revisiting The Importance Of Quality Feedback In Call Centres
October 25, 2019

Revisiting The Importance Of Quality Feedback In...

As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both parties – the call centre supervisor and his/her...

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3 Signs Your Feedback Style May Not Be Helping Your Phone Agents
October 24, 2019

3 Signs Your Feedback Style May Not Be Helping...

For every call centre business, there is an all-important facet of performance enhancement that must be practiced.

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The Art Of Providing Feedback Without Hurting Feelings
May 24, 2019

The Art Of Providing Feedback Without Hurting...

In our last blog, we revisited the ever-important topic of feedback and reviewed some ways that call centre managers can make positive feedback part of their company cultures.

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How To Create A Culture Of Positive Feedback In Your Call Centre
May 23, 2019

How To Create A Culture Of Positive Feedback In...

For many call centre managers, providing feedback to their phone agents is considered one of the hardest parts of the job.

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