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3 Effective Ways To Provide Feedback To Your Phone Agents
August 15, 2018

3 Effective Ways To Provide Feedback To Your...

As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they look to you for assistance as well.

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Getting Over The Anxiety Of Giving Feedback
July 17, 2018

Getting Over The Anxiety Of Giving Feedback

Some of us are too nice for our own good. Have you ever felt like you’ve been taken advantage of because of your penchant for being kind?

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Making Your Call Centre A Better Place To Work
June 13, 2018

Making Your Call Centre A Better Place To Work

We’re big fans of call centre employees, here at MeloTel. In many of our past blogs, we have heralded the efforts of phone agents all over the continent.

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