In many cases, poor customer service is defined by
how long a person has to wait when he/she calls a company.
One of the biggest assets your company has is its
base of employees. Check that – your MOST important asset is your employee
base! What would you do without your team?
In our last blog, we offered up some very important
steps to becoming a customer service champion.
At MeloTel, we pride ourselves on being Canada’s
Hosted Company. That means we’re more than just your average phone company.
In our last blog, we revisited the ever-important concept
of increasing productivity in your call centre.
Who doesn’t love free food? By giving each of your
employees a sandwich each day, you’ll ensure their bellies will be full...and
your pockets will be empty.