00
In our last blog, we likened MeloTel to a fast food restaurant. You see, we offer a combination of different things that go really well together!
In our last blog, we revisited the concept of boosting call centre production and offered up some effective ways to do just that.
Do you own or operate a call centre business? If so, it’s part of your job to make sure your phone agents are getting regular feedback.
Once upon a time, call centre managers were forced to wait until the calls of their phone agents were complete before they could be monitored.
As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both parties – the call centre supervisor and his/her...
For every call centre business, there is an all-important facet of performance enhancement that must be practiced.