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In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer service and ensuring customer satisfaction.
Call centre operators often struggle to generate leads. This can be a frustrating experience for both managers and agents alike.
Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the brunt of customer frustration and dissatisfaction.
Welcome to 2023! On behalf of the entire MeloTel team, we wish you all a very happy new year! We hope that this year will be your most successful year to date.
In recent blogs, we have highlighted the many ways in which MeloTel can help your company communicate with greater effectiveness.
Employee feedback involves the providing of any information that is exchanged between employees. Generally, the information regards employee performance.