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How Live Call Monitoring Will Help You Coach A Championship Team
February 04, 2020

How Live Call Monitoring Will Help You Coach A...

Do you own or operate a call centre business? If so, it’s part of your job to make sure your phone agents are getting regular feedback.

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Why Live Call Monitoring Is Such A Business Booster
November 07, 2019

Why Live Call Monitoring Is Such A Business...

Once upon a time, call centre managers were forced to wait until the calls of their phone agents were complete before they could be monitored.

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