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Bettering The Phone Agent Experience In Your Call Centre
October 12, 2018

Bettering The Phone Agent Experience In Your Call...

Call centres all over North America employ some of the hardest workers in the continent.

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Never Underestimate The Importance Of Feedback
September 07, 2018

Never Underestimate The Importance Of Feedback

MeloTel is a company that is all about helping businesses better communicate with their clients.

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4 More Tips For Giving Constructive Feedback To Your Call Centre Reps
August 16, 2018

4 More Tips For Giving Constructive Feedback To...

In our last blog, we revisited the ever-important topic of providing constructive feedback to your call centre reps. In today’s blog, we’ll round our list of helpful tips.

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3 Effective Ways To Provide Feedback To Your Phone Agents
August 15, 2018

3 Effective Ways To Provide Feedback To Your...

As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they look to you for assistance as well.

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Getting Over The Anxiety Of Giving Feedback
July 17, 2018

Getting Over The Anxiety Of Giving Feedback

Some of us are too nice for our own good. Have you ever felt like you’ve been taken advantage of because of your penchant for being kind?

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