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Has the pandemic forced your call centre employees to make and take phone calls from home? If so, you’re certainly not alone.
It’s not what you say, it’s how you say it. How often have we heard that statement? It’s true what they say though. There are many ways to communicate the same message.
No matter what type of business you run, feedback will always be a very important part of its success. Think about it.
"I need you to be there for me." These words represent the feelings of consumers for the businesses they support.
Do you operate a call centre business? If so, the word “feedback” is probably thrown around quite a bit. It’s a necessary part of growing your business.
In our last blog, we revisited the concept of boosting call centre production and offered up some effective ways to do just that.
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