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Feedback Plays A Crucial Role In Your Call Centre’s Success
February 02, 2023

Feedback Plays A Crucial Role In Your Call...

Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the brunt of customer frustration and dissatisfaction.

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No Tricks! Treating Your Customers How They Like To Be Treated
October 20, 2022

No Tricks! Treating Your Customers How They Like...

Halloween is just around the corner! On behalf of the entire MeloTel team, we wish all of you lovers of trick or treating a very Happy Halloween!

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Why Providing Employee Feedback Is So Important
February 17, 2022

Why Providing Employee Feedback Is So Important

Employee feedback involves the providing of any information that is exchanged between employees. Generally, the information regards employee performance.

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How To Provide Call Centre Feedback To Your Remote Phone Agents
May 03, 2021

How To Provide Call Centre Feedback To Your...

Has the pandemic forced your call centre employees to make and take phone calls from home? If so, you’re certainly not alone.

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Quality Feedback Is All In The Phrasing
August 25, 2020

Quality Feedback Is All In The Phrasing

It’s not what you say, it’s how you say it. How often have we heard that statement? It’s true what they say though. There are many ways to communicate the same message.

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How Feedback Is A Key To Your Company’s Success
August 07, 2020

How Feedback Is A Key To Your Company’s Success

No matter what type of business you run, feedback will always be a very important part of its success. Think about it.

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