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Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the brunt of customer frustration and dissatisfaction.
Halloween is just around the corner! On behalf of the entire MeloTel team, we wish all of you lovers of trick or treating a very Happy Halloween!
Employee feedback involves the providing of any information that is exchanged between employees. Generally, the information regards employee performance.
Has the pandemic forced your call centre employees to make and take phone calls from home? If so, you’re certainly not alone.
It’s not what you say, it’s how you say it. How often have we heard that statement? It’s true what they say though. There are many ways to communicate the same message.
No matter what type of business you run, feedback will always be a very important part of its success. Think about it.