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Revisiting The Importance Of Quality Feedback In Call Centres
October 25, 2019

Revisiting The Importance Of Quality Feedback In...

As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both parties – the call centre supervisor and his/her...

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3 Signs Your Feedback Style May Not Be Helping Your Phone Agents
October 24, 2019

3 Signs Your Feedback Style May Not Be Helping...

For every call centre business, there is an all-important facet of performance enhancement that must be practiced.

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4 More Tips For Giving Constructive Feedback To Your Call Centre Reps
August 16, 2018

4 More Tips For Giving Constructive Feedback To...

In our last blog, we revisited the ever-important topic of providing constructive feedback to your call centre reps. In today’s blog, we’ll round our list of helpful tips.

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3 Effective Ways To Provide Feedback To Your Phone Agents
August 15, 2018

3 Effective Ways To Provide Feedback To Your...

As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they look to you for assistance as well.

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