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Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the brunt of customer frustration and dissatisfaction.
As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both parties – the call centre supervisor and his/her...
For every call centre business, there is an all-important facet of performance enhancement that must be practiced.
In our last blog, we revisited the ever-important topic of providing constructive feedback to your call centre reps. In today’s blog, we’ll round our list of helpful tips.
As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they look to you for assistance as well.