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As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both parties – the call centre supervisor and his/her...
For every call centre business, there is an all-important facet of performance enhancement that must be practiced.
In our last blog, we revisited the ever-important topic of providing constructive feedback to your call centre reps. In today’s blog, we’ll round our list of helpful tips.
As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they look to you for assistance as well.