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The Art Of Providing Feedback Without Hurting Feelings
May 24, 2019

The Art Of Providing Feedback Without Hurting...

In our last blog, we revisited the ever-important topic of feedback and reviewed some ways that call centre managers can make positive feedback part of their company cultures.

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How To Create A Culture Of Positive Feedback In Your Call Centre
May 23, 2019

How To Create A Culture Of Positive Feedback In...

For many call centre managers, providing feedback to their phone agents is considered one of the hardest parts of the job.

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