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Quality Feedback Is All In The Phrasing
August 25, 2020

Quality Feedback Is All In The Phrasing

It’s not what you say, it’s how you say it. How often have we heard that statement? It’s true what they say though. There are many ways to communicate the same message.

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How Feedback Is A Key To Your Company’s Success
August 07, 2020

How Feedback Is A Key To Your Company’s Success

No matter what type of business you run, feedback will always be a very important part of its success. Think about it.

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Feedback Is A Necessity In The Call Centre Environment
July 23, 2020

Feedback Is A Necessity In The Call Centre...

Do you operate a call centre business? If so, the word “feedback” is probably thrown around quite a bit. It’s a necessary part of growing your business.

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Revisiting The Importance Of Quality Feedback In Call Centres
October 25, 2019

Revisiting The Importance Of Quality Feedback In...

As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both parties – the call centre supervisor and his/her...

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3 Signs Your Feedback Style May Not Be Helping Your Phone Agents
October 24, 2019

3 Signs Your Feedback Style May Not Be Helping...

For every call centre business, there is an all-important facet of performance enhancement that must be practiced.

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The Art Of Keeping Your Employees Engaged
August 27, 2019

The Art Of Keeping Your Employees Engaged

One of the biggest assets your company has is its base of employees. Check that – your MOST important asset is your employee base! What would you do without your team?

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