It’s not what you say, it’s how you say it. How often have we heard that statement? It’s true what they say though. There are many ways to communicate the same message.
No matter what type of business you run, feedback will always be a very important part of its success. Think about it.
Do you operate a call centre business? If so, the word “feedback” is probably thrown around quite a bit. It’s a necessary part of growing your business.
As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both parties – the call centre supervisor and his/her...
For every call centre business, there is an all-important facet of performance enhancement that must be practiced.
One of the biggest assets your company has is its base of employees. Check that – your MOST important asset is your employee base! What would you do without your team?