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Why Accepting Feedback Is Good For Your Business
September 28, 2018

Why Accepting Feedback Is Good For Your Business

In today’s business world, a company’s reputation counts for a lot. Perhaps it always has.

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Examining The Power Of The Words “Thank You”
August 10, 2018

Examining The Power Of The Words “Thank You”

Thank you - two little words that most of us probably utter several times a day. They may not seem like such a big deal. We tend to thank people for the smallest things.

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How To Make Hold Time A Good Time
August 08, 2018

How To Make Hold Time A Good Time

In the over-the-phone customer service game, there is bound to be hold time. It’s inevitable. Anyone who has ever called any business (isn’t that all of us?

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Why It’s Important To Smile Before You Dial
August 07, 2018

Why It’s Important To Smile Before You Dial

At MeloTel, we’re big proponents for excellent customer service. Obviously, our team is made up of customers too.

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