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How To Keep Customers From Hanging Up On You
April 24, 2019

How To Keep Customers From Hanging Up On You

If you’ve ever worked in a call centre, there is one particular sound that you probably got very used to hearing: click.

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Why Custom Hold Music Is So Necessary
March 26, 2019

Why Custom Hold Music Is So Necessary

“Hello, is anybody there?” “Did you just hang up on me?” “I don’t hear anything, what’s going on?

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How To Keep Customers From Hanging Up When They’re On Hold
February 19, 2019

How To Keep Customers From Hanging Up When...

They say that “silence is deafening”. The ironic turn of phrase suggests that, in some cases, a lot can be said by saying nothing at all.

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How To Make Hold Time A Good Time
August 08, 2018

How To Make Hold Time A Good Time

In the over-the-phone customer service game, there is bound to be hold time. It’s inevitable. Anyone who has ever called any business (isn’t that all of us?

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