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The Art Of Boosting Call Centre Employee Morale
January 16, 2020

The Art Of Boosting Call Centre Employee Morale

Just how important is employee morale in call centres? It can be argued that boosting employee morale is one of your most important jobs as a call centre manager or supervisor.

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What Makes Custom Hold Music Such A Beneficial Feature?
November 20, 2019

What Makes Custom Hold Music Such A Beneficial...

In our last blog, we highlighted several benefits of the Voicemail to your Email feature.

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The Importance Of Injecting Your Customer Service With Holiday Cheer
November 05, 2019

The Importance Of Injecting Your Customer Service...

Over the course of the next several weeks, consumers from all over North America will be looking for solutions to their gift shopping needs.

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How Can Putting Callers On Hold Improve Customer Satisfaction?
September 10, 2019

How Can Putting Callers On Hold Improve Customer...

The following are two phrases that communicate the exact same message in totally different ways. Phrase #1: Hold please.

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How Can Music Improve Your Customer Relationships?
June 21, 2019

How Can Music Improve Your Customer Relationships?

Who doesn’t love music? For most people, life would be pretty boring without it. Music is more than just rhythmic sounds that encourage us to sing in the shower.

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4 Ingredients To The Perfect Hold Time
May 28, 2019

4 Ingredients To The Perfect Hold Time

No one likes being put on hold. However, it’s an inevitable part of being on the phone.

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