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When customers call a business, they are often put on hold while they wait to be connected with a representative.
Just how important is employee morale in call centres? It can be argued that boosting employee morale is one of your most important jobs as a call centre manager or supervisor.
In our last blog, we highlighted several benefits of the Voicemail to your Email feature.
Over the course of the next several weeks, consumers from all over North America will be looking for solutions to their gift shopping needs.
The following are two phrases that communicate the exact same message in totally different ways. Phrase #1: Hold please.
Who doesn’t love music? For most people, life would be pretty boring without it. Music is more than just rhythmic sounds that encourage us to sing in the shower.