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Once upon a time, call centre managers were forced to wait until the calls of their phone agents were complete before they could be monitored.
The MeloTel team has tons of experience in the world of telemarketing.
In our last blog, we revisited the concept of call centre productivity and offered some tips to call centre managers to help them improve performances at their places of business.
Call centre work isn’t easy. This has been a theme of many a MeloTel blog because we know just how much effort and dedication must go into the job of a call centre phone agent.