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3 More Keys To Call Centre Success
July 12, 2019

3 More Keys To Call Centre Success

In our last blog, we revisited the topic of call centre success by highlighting some of the signs of an awesome call centre.

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3 Signs You’re Running An Awesome Call Centre
July 11, 2019

3 Signs You’re Running An Awesome Call Centre

In many MeloTel blog entries of past, we’ve highlighted just how tough a job it is to be a phone agent.

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Taking A Look At Some Call Centre Do’s And Don’ts
June 19, 2019

Taking A Look At Some Call Centre Do’s And...

In our last blog, we revisited the ever-important topic of having high employee morale in your call centre in order to provide your customers with the best service possible.

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Happy Phone Agents Make The Best Customer Service Providers
June 18, 2019

Happy Phone Agents Make The Best Customer Service...

Are you still feeling the joy that sparked from the Toronto Raptors winning their first-ever NBA Championship last Thursday?

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The Art Of Providing Feedback Without Hurting Feelings
May 24, 2019

The Art Of Providing Feedback Without Hurting...

In our last blog, we revisited the ever-important topic of feedback and reviewed some ways that call centre managers can make positive feedback part of their company cultures.

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How To Create A Culture Of Positive Feedback In Your Call Centre
May 23, 2019

How To Create A Culture Of Positive Feedback In...

For many call centre managers, providing feedback to their phone agents is considered one of the hardest parts of the job.

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