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In many cases, poor customer service is defined by how long a person has to wait when he/she calls a company.
In our last blog, we revisited the topic of call centre success by highlighting some of the signs of an awesome call centre.
In many MeloTel blog entries of past, we’ve highlighted just how tough a job it is to be a phone agent.
In our last blog, we revisited the ever-important topic of having high employee morale in your call centre in order to provide your customers with the best service possible.
Are you still feeling the joy that sparked from the Toronto Raptors winning their first-ever NBA Championship last Thursday?
In our last blog, we revisited the ever-important topic of feedback and reviewed some ways that call centre managers can make positive feedback part of their company cultures.