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How To Improve The Lives Of Your Call Centre Employees
November 13, 2019

How To Improve The Lives Of Your Call Centre...

As we’ve pointed out in many past blogs, call centre workers have tough jobs.

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Why Live Call Monitoring Is Such A Business Booster
November 07, 2019

Why Live Call Monitoring Is Such A Business...

Once upon a time, call centre managers were forced to wait until the calls of their phone agents were complete before they could be monitored.

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Revisiting The Importance Of Quality Feedback In Call Centres
October 25, 2019

Revisiting The Importance Of Quality Feedback In...

As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both parties – the call centre supervisor and his/her...

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3 Signs Your Feedback Style May Not Be Helping Your Phone Agents
October 24, 2019

3 Signs Your Feedback Style May Not Be Helping...

For every call centre business, there is an all-important facet of performance enhancement that must be practiced.

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How Running A Call Centre Can Improve Your Company’s Reputation
October 10, 2019

How Running A Call Centre Can Improve Your...

No matter what type of business you run, providing customers with excellent customer service is an absolute must.

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Could Your Business Benefit From Opening A Call Centre?
October 08, 2019

Could Your Business Benefit From Opening A Call...

In many cases, poor customer service is defined by how long a person has to wait when he/she calls a company.

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