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Do you own a call centre business? If so, today’s blog will be of special interest to you!
A call centre manager’s work is never done. He/she must constantly endeavour to improve performances in order to maximize profits made by the company he/she represents.
In order to manage a staff of high performing phone agents, it’s important for call centre managers to have strong relationships with their reps.
In our last blog, we revisited the ever-important topic of providing constructive feedback to your call centre reps. In today’s blog, we’ll round our list of helpful tips.
As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they look to you for assistance as well.
If you run a call centre business, you have many different tasks to tend to each day.